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These are the services that are available across Caerphilly at the moment. We try and keep these as up to date as possible, but all details were correct at the time of publication

Support Services & Helplines
Drug & Alcohol
Police & Legal Services

Children & Families
Health & Counselling


Caerphilly Borough Council Housing Allocations and Advice Section
If you are homeless or threatened with homelessness contact the Housing Allocations and Advice.
01443 873583 / 01443 873582
Housing – Emergency Assistance – 01443 875500 (out of hours)

Shelter Cymru 
Free national helpline for advice on any housing-related problem.
0845 075 5005 (24hr housing helpline)

Support Services & Helplines

The Dyn Project
The Dyn Project provides freephone support and safety planning for men who are experiencing domestic abuse.
0808 801 0321

Safer Caerphilly Multi Agency Centre (MAC) 
Different organisations (Domestic Abuse Co-ordinator, IDVA, Women’s Aid, Specialist Homelessness Prevention Worker, Domestic Abuse/Substance Misuse Worker, BAWSO, Victim Support, Police, local Midwives and Health Visitors, LHB) work together in the one-stop-shop, making the process of getting advice and help easier for victims who are affected by domestic abuse.
01443 819317

The Wales Domestic Abuse Line
National free support and information service for people in Wales who are experiencing or who have experienced abuse at the hands of someone close to them.
0808 8010 800

Victim Support
Victim Support is the independent charity which helps people cope with the effects of crime.
National Line 0845 3030900 

Men’s Advice Line
The Men’s Advice Line helpline provides a range of services aimed primarily at men experiencing domestic abuse from their partner.
0808 801 0327

Samaritans provides support for people who are experiencing feelings of distress or despair including those which could lead to suicide.
National 08457 90 90 90 (24 hour) 

Mind is the leading mental health charity in England and Wales. Working to create a better life for everyone with experience of mental distress. MIND Rhymney Valley (Closest Branch) 01443 816945

Broken Rainbow
Support for lesbian, gay, bisexual and transgender people experiencing domestic violence
0300 999 5428

Drug & Alcohol

GAP (Gwent Alcohol Project)
offers a range of services for people who are concerned about their own or someone else’s drinking.
01633 252045 (Monday – Thursday 9am – 1pm & 2pm – 5pm, Friday 9am – 1pm &
2pm – 4pm)

DAN 24/7 (All Wales Drugs and Alcohol Helpline)
A bilingual telephone helpline providing a single point of contact for anyone in Wales
wanting further information and help relating to drugs and alcohol. The helpline will assist individuals, their families, carers, and support workers within the drug and alcohol field to access appropriate local and regional services.
0800 6 33 55 88

Drugaid Caerphilly
Provides help and support for people suffering from drug or alcohol addiction.
08700 600310

Fusion offers counselling and information to young people who are concerned about their own or someone else’s alcohol or drug use.
0800 7314649

Alcoholics Anonymous
24 hour support for people with alcohol problems
0845 769 7555

Frank National Drugs Helpline
24 hour helpline for drug users, solvent users, their friends, families and carers.
0800 776600


Job Centre
Provides help and advice on jobs and training for people who can work and financial help for those who cannot
– Job information 0845 6060234
– Benefits
0800 0556688

Citizen’s Advice Bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice.

Caerphilly 029 2088 2105

Speak Easy Advice Centre
The Speakeasy offers free legal advice in the areas of debt and welfare benefits by solicitors and caseworkers.  This service is available to anyone living in the local community and beyond.
029 2045 3111

National Debt Line
Helpline offering information and advice on debt. They also provide self help information packs and a range of fact sheets.
0808 8084000

Citizen’s Advice Bureau – Debt Advice Page
Covers the following topics;
Frequently asked questions about debt

Help with debt

Debt relief orders

Mortgage arrears

What happens when your mortgage lender takes you to court

Your mortgage lender takes you to court – how to prepare for the court hearing

Eviction for mortgage arrears


Financial healthcheck

Debt test

Credit and debt fact sheets

 Police & Legal Services

Gwent Police Domestic Violence

Gwent Police has specialist police personnel on each division who are aware of the difficulties that you may be facing. They are available for you to speak to about how to stop domestic abuse, either for yourself or another.

Call 01633 838111 and ask for the Domestic Violence Unit

Community Legal Service Direct  
Community Legal Advice is a free and confidential service paid for by legal aid to help with legal problems.
0845 345 4 345

Children & Families

Children’s Information Service
Provides information about childcare and children’s services in your area.
01443 863232

Parent Line Plus

UK wide help line for anyone caring for children and young people
0808 800 2222

Giving children the help, support and environment they need to stay safe from cruelty.
National helpline 0808 800 5000
Wales  02920 267000

ChildLine is the free helpline for children and young people in the UK. Children and young people can call us to talk about any problem.
0800 1111

A charity which specialises in international parental child abduction. Providing advice, information and support to parents, family members and guardians who have had a child abducted or who fear child abduction.
01162 556234 (Advice line) 

Health & Counselling

NHS Direct
NHS Direct delivers telephone and internet information and advice about health, illness and health services day and night direct to the public, enabling patients to make decisions about their healthcare and that of their families.
0845 4647 

C.A.L.L (Community Advice and Listening Line)
This service provides support for anyone coping with mental illness, including sufferers’ relatives and friends.
0800 132 737 

Relate offers a wide range of services for couples, families and individuals. Provding support throughout all stages of people’s relationships.
Relate – Caerphilly 07855 284030


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