Appointments can be made by either contacting the Homelessness Team on 01495 742302 or by contacting either the Cwmbran or Pontypool Customer Care Centres on 01495 762200.
An out of hours service can be accessed by contacting the Central Control Team on 01495 762200.
Shelter Cymru Free national helpline for advice on any housing-related problem. 0845 075 5005 (24hr housing helpline)
Support Services & Helplines
The Dyn Project The Dyn Project provides freephone support and safety planning for men who are experiencing domestic abuse. 0808 801 0321 The Wales Domestic Abuse Line National free support and information service for people in Wales who are experiencing or who have experienced abuse at the hands of someone close to them. 0808 8010 800
Victim Support Victim Support is the independent charity which helps people cope with the effects of crime. National Line 0845 3030900
Men’s Advice Line The Men’s Advice Line helpline provides a range of services aimed primarily at men experiencing domestic abuse from their partner. 0808 801 0327
Samaritans Samaritans provides support for people who are experiencing feelings of distress or despair including those which could lead to suicide. National 08457 90 90 90 (24 hour) MIND Mind is the leading mental health charity in England and Wales. Working to create a better life for everyone with experience of mental distress. MIND Torfaen 01495 757393 Broken Rainbow Support for lesbian, gay, bisexual and transgender people experiencing domestic violence 0300 999 5428
Drug & Alcohol
GAP (Gwent Alcohol Project) GAP offers a range of services for people who are concerned about their own or someone else’s drinking. 01633 252045 (Monday – Thursday 9am – 1pm & 2pm – 5pm, Friday 9am – 1pm & 2pm – 4pm)
DAN 24/7(All Wales Drugs and Alcohol Helpline) A bilingual telephone helpline providing a single point of contact for anyone in Wales wanting further information and help relating to drugs and alcohol. The helpline will assist individuals, their families, carers, and support workers within the drug and alcohol field to access appropriate local and regional services. 0800 6 33 55 88 Drugaid Provides help and support for people suffering from drug or alcohol addiction. Torfaen 08700 600310 Alcoholics Anonymous 24 hour support for people with alcohol problems 0845 769 7555
Job Centre Provides help and advice on jobs and training for people who can work and financial help for those who cannot – Job information 0845 6060234 – Benefits 0800 0556688
Citizen’s Advice Bureau The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice. 08444 77 20 20
National Debt Line Helpline offering information and advice on debt. They also provide self help information packs and a range of fact sheets. 0808 8084000
Citizen’s Advice Bureau – Debt Advice Page Covers the following topics; Frequently asked questions about debt Help with debt Debt relief orders Mortgage arrears What happens when your mortgage lender takes you to court Your mortgage lender takes you to court – how to prepare for the court hearing Eviction for mortgage arrears Credit Financial healthcheck Debt test Credit and debt fact sheets Police & Legal Services Gwent Police Domestic Violence Unit
Gwent Police has specialist police personnel on each division who are aware of the difficulties that you may be facing. They are available for you to speak to about how to stop domestic abuse, either for yourself or another.Call 01633 838111 and ask for the Domestic Abuse Unit.
NSPCC Giving children the help, support and environment they need to stay safe from cruelty. National helpline 0808 800 5000 Wales 02920 267000
Childline ChildLine is the free helpline for children and young people in the UK. Children and young people can call us to talk about any problem. 0800 1111
Reunite A charity which specialises in international parental child abduction. Providing advice, information and support to parents, family members and guardians who have had a child abducted or who fear child abduction. 01162 556234 (Advice line)
Health & Counselling
NHS Direct NHS Direct delivers telephone and internet information and advice about health, illness and health services day and night direct to the public, enabling patients to make decisions about their healthcare and that of their families. 0845 4647