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These are the services that are available across Powys at the moment. We try and keep these as up to date as possible, but all details were correct at the time of publication

Support Services & Helplines
Drug & Alcohol

Police & Legal Services
Children & Families
Health & Counselling


Powys County Council Housing
For information and advice about housing in your area.
Brecon 01874 611080
Builth Wells 01982 552461
Crickhowell 01873 810292

Hay-on-Wye 01497 820379

Llandrindod Wells 01597 827289

Llanfyllin 01691 648381

Llanidloes 01686 412889

Machynlleth 01654 702374

Newtown 01686 617522

Welshpool 01938 551307

Ystradgynlais 01639 843281

Careline 0845 054 4847
Careline provide an emergency out of hours service including homelessness. Calls to this number should  be of an urgent nature only. 

Shelter Cymru 
Free national helpline for advice on any housing-related problem.
0845 075 5005 (24hr housing helpline)

Support Services & Helplines

The Dyn Project
The Dyn Project provides freephone support and safety planning for men who are experiencing domestic abuse.
0808 801 0321

All Wales Domestic Abuse & Sexual Violence Helpline  
National free 24/7 support and information service for people in Wales who are experiencing or who have experienced abuse at the hands of someone close to them.
0808 8010 800

Montgomeryshire Family Crisis Centre (MFCC)

The MFCC provide support for men who experience domestic abuse in the Powys area and manage the local refuge.

Tel: 01686 629114 (Helpline/Appointments)

Email: mfcc321@btconnect.com

Web: www.familycrisis.co.uk


Victim Support
Victim Support is the independent charity which helps people cope with the effects of crime.
National Line 0845 3030900 

Men’s Advice Line
The Men’s Advice Line helpline provides a range of services aimed primarily at men experiencing domestic abuse from their partner.
0808 801 0327

Samaritans provides support for people who are experiencing feelings of distress or despair including those which could lead to suicide.
National 08457 90 90 90 (24 hour) 

Mind is the leading mental health charity in England and Wales. Working to create a better life for everyone with experience of mental distress. MIND Mid Powys 01597 82 44 11
Ystradgynlais 01639 841345

Broken Rainbow
Support for lesbian, gay, bisexual and transgender people
experiencing domestic violence
0300 999 5428

Drug & Alcohol

Powys Drug and Alcohol Centres
Provides advice, information and support for anyone with Drug or Alcohol problems.
Brecon 01874 622333
Llandridnod Wells
01597 825102
01686 610422
North Powys 01686 610422
Ystradgynlais 01639 845 440 – if unmanned, calls will be diverted to our Brecon office.

DAN 24/7 (All Wales Drugs and Alcohol Helpline)
A bilingual telephone helpline providing a single point of contact for anyone in Wales
wanting further information and help relating to drugs and alcohol. The helpline will assist individuals, their families, carers, and support workers within the drug and alcohol field to access appropriate local and regional services.
0800 6 33 55 88

Alcoholics Anonymous
24 hour support for people with alcohol problems
0845 769 7555

Frank National Drugs Helpline
24 hour helpline for drug users, solvent users, their friends, families and carers.
0800 776600


Job Centre
Provides help and advice on jobs and training for people who can work and financial help for those who cannot
– Job information
0845 6060234
– Benefits
0800 0556688

Citizen’s Advice Bureau
The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice.
08444 77 20 20 

National Debt Line
Helpline offering information and advice on debt. They also provide self help information packs and a range of fact sheets.
0808 8084000

Citizen’s Advice Bureau – Debt Advice Page
Covers the following topics;
Frequently asked questions about debt

Help with debt

Debt relief orders

Mortgage arrears

What happens when your mortgage lender takes you to court

Your mortgage lender takes you to court – how to prepare for the court hearing

Eviction for mortgage arrears


Financial healthcheck

Debt test

Credit and debt fact sheets

Police & Legal Services

Dyfed and Powys Police Domestic Abuse Officers
Officers are able to give assistance by telephone, letter and by way of personal visit to your home or a mutually agreed location.
Non-emergency number 101.  If calling outside of Dyfed/ Powys please call 01267 222020.

Community Legal Service Direct  
Community Legal Advice is a free and confidential service paid for by legal aid to help with legal problems.
0845 345 4 345

Children & Families

Powys Youth & Family Information Service


Provides information to children, young people, families and professionals about childcare and services for children and young people.


0300 111 0234






Parent Line Plus
UK wide help line for anyone caring for children and young people
0808 800 2222

Giving children the help, support and environment they need to stay safe from cruelty.
National helpline 0808 800 5000
Wales  02920 267000

ChildLine is the free helpline for children and young people in the UK. Children and young people can call us to talk about any problem.
0800 1111

A charity which specialises in international parental child abduction. Providing advice, information and support to parents, family members and guardians who have had a child abducted or who fear child abduction.
01162 556 234 (Advice line) 

Health & Counselling

NHS Direct
NHS Direct delivers telephone and internet information and advice about health, illness and health services day and night direct to the public, enabling patients to make decisions about their healthcare and that of their families.
0845 4647 

C.A.L.L (Community Advice and Listening Line)
This service provides support for anyone coping with mental illness, including sufferers’ relatives and friends.
0800 132 737 

Relate offers a wide range of services for couples, families and individuals. Provding support throughout all stages of people’s relationships.
Powys 01267 236 737

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